Complaint Investigator & Vigilance Specialist

Salary/Rate:€60,000 - €65,000
Job type:Perm
Business Sectors:Regulatory Affairs, Quality
Job ref:24478
Post Date:05. 09. 2023

About the Role

Complaint Analyst & Vigilance Specialist

Are you specialized in complaint management and looking for the next step that offers a challenging opportunity in MedTech?

Our client is currently looking for a Complaint & Vigilance Specialist that would be the first contact to review and assign incoming complaints for their respiratory diagnostics products.

Your responsibilities:
  • Address complaints in accordance with relevant complaint and monitoring processes.
  • Manage and assist with reportable complaints in accordance with the relevant vigilance procedure.
  • Actively support process improvements.
  • Improve regulatory expertise to carry out global vigilance reporting.
  • Encourage the creation of a new vigilance protocol.
  • Report to the Senior Complaint Manager and join a friendly, and supportive team of 4 people.

What is required:
  • Bachelor’s degree in Life Science, Electrical or Mechanical Engineering, or comparable education with relevant experience in the field.
  • Experience in Medical Devices or Healthcare.
  • Knowledge of MS Office and basic knowledge of ISO 13485.
  • Basic knowledge of Excel and statistical techniques.
  • Very good organizational and communication skills.
  • Fluency in both German and English.

What is offered:
  • International environment and friendly atmosphere.
  • 30 days of vacation.
  • Remote flexibility with some travel required to the office (up to 25%).

Please apply with your CV or contact Dominika Wyrwinska for further details on this opportunity and additional vacancies in Medical Technology.