Head of Technical Service

Salary/Rate:70,000 - 85,000EUR + 10% bonus
Job type:Perm
Business Sectors:Quality, Operations
Job ref:24166
Post Date:21. 06. 2023

About the Role

Head of Technical Service

Are you an experienced professional in Service Engineering in MedTech with leadership skills and the ability to motivate the team?

Our client is based in Tuttlingen and has a huge portfolio, including robotics, wound care, and electrical surgery products. They are currently looking for a Head of Technical Service to lead a team o 7 people and have responsibility for the management and control of the repair activities.

Your tasks:
  • Work together with team members both within and outside the service centre to schedule repairs in a way that will maximize efficiency.
  • Development and publication of monthly KPIs (Key Performance Indicators) according to, for example, the satisfaction of customers, productivity of technical team members, growth of sales, and profits.
  • Hiring technicians and planning and carrying out technical training.
  • Participation in the handling of client complaints and repairs.
  • Implementing quality control procedures to guarantee a high degree of quality.
  • Observing individual growth within the team.
  • Manage target agreements and support technical staff to consistently achieve these targets.
  • Correct application of all internal processes/guidelines and administration of the repair area in accordance with regional requirements as well as international standards (e.g. ISO 13485, FDA, and GxP).
  •  Ensuring a consistently high quality of instrument repairs within a specified lead time.

What is required:
  • Completed studies in (e.g., electrical engineering, electromechanics, medical technology, engineering, Dipl.-Ing./M.Sc.) or equivalent experience/further education.
  • Several years of professional expertise in the field of medical device production or technical support.
  • Solid understanding of ISO 13485, FDA/GxP, and team management with at least three years of experience.
  • High levels of social and communication skills; strong analytical and entrepreneurial thinking; expertise using data to drive decisions.
  • Fluent German and very good English both spoken and written.
  • Occasional willingness to travel (5%).
  • Class B driver's license.

What is offered:
  • Flexible working hours (between 6:30 a.m. and 5:30 p.m.)
  • Extensive training and excellent development opportunities.
  • Friendly and committed team.
  • Attractive working conditions and social advantages (such as employee shares, 30 days of vacation, subsidized lunch, and company and private accident insurance).

Please apply with your CV or contact Dominika Wyrwinska for further details on this opportunity and additional vacancies in Medical Technology.