Service & Customer Support Assistant

Salary/Rate:60,000 EUR
Job type:Perm
Town/City:Karlsruhe
Country:Germany
Business Sectors:Operations
Job ref:25426
Post Date:25. 10. 2024
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About the Role

Service & Customer Support Assistant

Service & Customer Support Assistant for a manufacturer of complete Human Machine Interface (HMI) hardware solutions in Karlsruhe, Germany

In this role, you will provide 1st and 2nd level support and manage negotiation and customer correspondence relating to service issues.

Are you a tech savvy, service oriented professional who enjoys dealing with technical challenges?

Apply now to join our client, a market-leading manufacturer of innovative complete hardware solutions for clean rooms and hygienic production used by 19 of the 20 largest pharmaceutical companies worldwide!

Role Incentives
  • Competitive salary and vacation policy
  • Responsible and varied tasks
  • Individual development opportunities
  • Permanent employment in a rapidly growing company with secure future prospects

Your Key Responsibilities
  • 1st and 2nd level support for customers and partners regarding service & repairs
  • Supporting the technical service team with repairs 
  • Commercial processing of repairs, warranty orders and service issues
  • Management of in-house service ticketing system

Other Responsibilities
  • Helping the support management team with commercial activities
  • Overseeing parts system for repairs in coordination with support management

Requirements
  • Commercial training or comparable in PC technology/ electronics (required)
  • 2+ years of professional experience in technical Customer Support for industrial PCs or similar products (required)
  • A strong service orientation, flexibility and a structured, independent way of working (required)
  • Fluent German & English (required)
  • Knowledge in the area of GMP and its requirements for assembly solutions (nice to have)

Reach out to Vivien Zsuzsanna Urban for more information about the company culture, and long-term development plans.

Who Are Adaptive Life Science?
Here at Adaptive Life Science, we provide specialised recruitment services to the Life Science sector, covering the Medical Device, Diagnostic, and Biotech industries globally.
 
We are connected with the most innovative medical companies in the world, and are ready to support your career development with them.
 
Why Apply With Us?
Our services are 100% free to candidates, and our focus is helping you find your dream job that aligns with your career goals, technical skill set, and culture fit. We offer a range of services, including:
 
  • Expert advice on your CV and cover letter
  • Guidance on salary expectations
  • Personalized interview preparation
  • Connections to exclusive job opportunities
  • Assistance in negotiating the best possible offers
  • 50% of the CVs we send to clients are accepted
  • Accepted or declined, either way we will provide you with feedback
 
We believe in being your trusted advisor throughout your job search. We will take the stress out of the process by working around your schedule, and with your needs.
 
Who Do Adaptive Work With?
We offer a wide portfolio of over 150+ Life Science companies, from start-ups with impressive funding and innovative product development, mid-sized companies investing in R&D, all the way to market leaders with significant global presence.
 
If you are interested in this role, please apply with your CV or contact Vivien Zsuzsanna Urban for further details on this opportunity and additional vacancies in the medical device, biotech, and diagnostics industry.
 
Vivien.urban@adaptivelifescience.com
+49 30 16639819 

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