Team Lead Customer Support

Salary/Rate:€70,000 - €80,000 DOE
Job type:Perm
Business Sectors:Operations
Job ref:24936
Post Date:12. 02. 2024

About the Role

Would you like to join a dynamic healthcare company based in Berlin who are innovating through the use of AI technology, and modernising the healthcare space?

They are looking for a Team Lead of Support to join the team and support their mission!

  • You take the lead in designing internal processes with your colleagues and oversee our support team
  • You live the processes you oversee by working on daily operations, assisting the team in problem-solving and communication, and taking ownership of them
  • You will work with our development team and our customers to improve our products and infrastructure
  • You support your colleagues in their personal and professional development
  • You take proactive measures to help us become even faster and more efficient in supporting our customers

Experience required:
  • A degree in Computer Science, IT or equivalent
  • 3+ years of experience in Technical Support (ideally in SaaS applications)
  • A good familiarity with Linux
  • Previous leadership experience would be a plus
  • Knowledge of radiological IT systems, such as PACS, DICOM, RIS
  • Fluency in English and German is required

If you're interested in this position, please apply here and/or contact Hollie Dear for further details:

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