Senior Complaints & Vigilance Manager

  • Location


  • Sector:

    Regulatory Affairs, Quality

  • Contact:

    Rebecca Stevens

  • Published:

    about 1 year ago

  • Expiry date:


Senior Complaints and Vigilance Manager

Based in Frankfurt

My client is a global, market leading medical device manufacturer. Within their specialist area of active medical devices, 1 in 2 of devices worldwide are produced by them. The company is very well known, highly regarded, and offer drug device combination products up to Class III. The position is focused on medical device safety and is part of a global RA/QM division.

Working across different departments, you will be responsible for ensuring the safety of medical devices and maintaining CE-marks or drug registrations. You'll be guiding colleagues through the process of regulatory compliance, with a specialist focus on complaint handling, vigilance systems and risk management.  

Your responsibilities

  • Conducting post market surveillance and carrying out required reporting to competent authorities
  • The preparation and submission of authority notifications for medical device incidents and field safety corrective actions
  • Define and maintain processes, indicators and tools with regards to medical device vigilance
  • Collect information on product risks and document assessment criteria
  • CAPA monitoring and notified body reporting
  • Post market surveillance summaries
  • The preparation of monthly and quarterly KPIs
  • Product risk assessments

Your profile

  • Degree in medical, technical or scientific studies or similar
  • Several years of professional experience in medical device vigilance or in RA/QM overseeing the vigilance activities (as a team lead, or senior specialist)
  • Expertise with MDD & MDR
  • Sound understanding of vigilance processes and organizational structures
  • Strong communication skills with the ability to handle confidential information while interacting with different business functions
  • German and English at a fluent level


Please apply with your CV or contact the job poster Rebecca Stevens for further details on this opportunity and additional vacancies in Regulatory Affairs and Quality Management.

+44 208 638 5376