Senior Vigilance & PMS Specialist

Overview
Our client is one of the leading companies in the fields of orthopedics, arthroscopy, and sports medicine. They are a global manufacturing company with a family business spirit and an ambition to produce uncompromising quality for the healthcare professionals who use their products and for the millions of patients whose lives they ultimately impact.

Tasks

• Coordination, creation and timely submission of vigilance reports in the EMEA region in collaboration with the different departments
• Evaluation of potential reportable incidents
• Involvement in the continuous optimization of complaints handling procedures and processes
• Keep track of and handle national and international product complaints in accordance with current regulatory requirements, which includes coordinating and monitoring further development
• Undertake corrective actions/recalls ("Field Safety Corrective Actions")
• Management of internal projects
• Creation of complaints related statistics
• Participation in internal and external audits

• Successful completion of a scientific, medical or technical degree or equivalent qualification
• Relevant professional expertise working with medical devices or other products that are subject to similar regulations
• Thorough knowledge of the international regulatory requirements on customer complaints and reportable events (2017/745 MDR)
• Proficient in the standard MS Office applications
• Attentive, trustworthy, and well-organized working style
• Fluency in German and English (both written and spoken)